Much
like many other things in the world, the Internet is always subject to debates
about its ownership, usage and regulation. What services can be provided, what
can’t? Can it be free? Should it not? Lot’s of such questions arise. Essentially,
it’s got to be free. That’s all net neutrality is about – the right of anyone
or everyone to access any website or mobile app from anywhere. And then again, while
business solutions to public problems are welcome, other related questions arise:
Does the private sector also have a role in public policy? If yes, then what
kind and how do we go about it in a dynamic setting?
There
are times this debate seems like the debate around the ownership and regulation
of the polar regions, or the high seas or even outer space. – all public commons
or goods. And so, there are treaties
that enshrine the rights to access these spaces and are many of these laws
are a work in progress. But the Internet, in some sense, is much more than
these since it was created by man and because it is in many ways inexhaustible,
and because of what it can do and because it can be accessed from almost anywhere.
Thus, it must be treated like a man-made public good.
But
trouble arises when it comes to its delivery – when one needs a device and a
telecom connection to access the Internet. Technology is cheaper today, but not
so cheap that this right to access the Internet can be uniformly enforced and
the operations of Internet service providers are often subject to the invisible
hand. And therefore, there are always threats
to net neutrality. These issues are thus the source of many debates and
that’s where the current one comes in from too – Free Basics.
One step forward, two steps back?
So
Mark Zuckerberg-led Facebook has big global ambitions of connecting the world
by fast-tracking the reach of the Internet, providing certain free services and
by reaching out more people than ever before. Free Basics is a part of that big
plan that all comes under Facebook’s Internet.org and what it essentially does
is provide a set of online services free of cost to a mobile user. But Facebook
gets to pick these free services that it calls ‘basics’.
Now,
that’s a problem – it divides the Internet into free and not free elements, it overlooks
the notion of net neutrality and it promotes a certain few online services as ‘free’
and ‘basic’. However, Facebook argues that this is like introducing the user to
the online world and later they are free to do anything they want. Zuckerberg
says Free
Basics has to be seen like free primary education or free healthcare, as
provided by the state. He argues that something is better than nothing.
Internet.org
also adds that the Free Basics programme is running in many other countries,
but then these are places where the net
neutrality debate is still far, because the net is still not yet around in
visible entirety. So the debate can only come alive once that understanding is
reached, and than can only happen once a threshold of Internet connectivity and
knowledge is acquired along with support from the civil society. Seeing the
opposition take on Facebook head is also a good sign for the Indian civil
society. But it is the final government or legal call on this debate that’ll
decide if it’s a good sign for the Indian democracy.
While
there are lots
of issues people and organisations of all kinds have here, from dividing
the Internet to privacy, that are
being talked about, this is yet another of those indicators that signals a
big shift, towards the evolving nature of capitalism, the changing dynamics of
state responsibilities and action, and world politics in general.
Here’s
a barrage of questions this debate provokes and some considered thoughts on
them:
Who decides what are the basics on the
Internet?
This
step by Facebook is a big indicator about how the demarcation between who gets
to take a call on the elementary services in a respective field is changing. Sure
civil societies play a role, but so far, it’s always been states that have
deliberated and acted upon when it came to elementary education or health
services. But can corporations be the primary partakers when it comes to this? With
Free Basics, Facebook has blurred that line on who gets to decide upon what are
the ‘basics’ and what goes ‘free’. And clearly then, when the private sector
gets involved more questions are asked, irrespective of their validity. In this
case, they most certainly are valid. So this essentially marks a shift even in
that model of providing basic infrastructure and services with a corporation calling
the shots.
So, would it be okay if the government
launched Free Basics?
This
makes for an interesting hypothesis. It would have raised questions and may not
have been allowed to reach the stage of execution, but had the state been the
initiator of such a move, it would have lesser resistance. But then, had such a
move come, it would have likely been on the back of some version of crony
capitalism.
Would it work if it was not called Free
Basics?
In
that case, Zuckerberg’s argument about clubbing it along with free education or
health programmes may not work, but it could have mitigated the opposition
perhaps. While free may pass, the use of basics is also a problem. Again, who
gives the right to Internet.org to decide what the basics are? Perhaps, had the
name been something else that did not make the service seem like the only
pathway to the Internet, it could have taken off it India already.
Why call it net neutral?
In
that case though, like in the current one, the programme wouldn’t be net
neutral. Then why does Facebook insist on calling it that? While there is value
in the short-term for many users in what Free Basics offers, in the long-term
it means more harm for the structure and accessibility of the Internet. So
shouldn’t Facebook just say it isn’t net neutral, and that for now this is a
temporary solution which can be scaled back once other net neutral ones kick
in?
Perhaps
that’d make things easier, because social issues require business solutions,
and to begin with they may incline more towards the private sector, but only
with strong safeguards and timelines in place to not let capitalism run
unregulated in the long=term.
What else can be done then?
Instead
of just labeling some services as Free Basics, Internet.org can always work on
ways to provide free Internet (something it is attempting to so) and educate
new users with other stakeholders to let them choose how they want to use the
Internet. Or they can help build the Internet infrastructure in the state.
Let’s
also look at the issue from different standpoints, without undermining the fact
that irrespective of the number of standpoints or variance in them, these all
co-exist, thereby making things more complex. Nothing exists in isolation.
A legal standpoint: Since the Internet
is still young and widely not governed by a common set of laws, this is a legal
gray area. Then there is the matter where states claim cyber sovereignty
and things get murkier further. So these are perhaps the formative years when
it comes to the legal basis for the Internet, and this legal foundation must
enshrine in it laws that ensure net neutrality.
A financial standpoint: Two things are
visible here in terms of what business do or can do. Firstly, business will
always look for innovative (ethically right or wrong is another question) ways
to grow– and to do so they may want to help society in the short-term with an
eye on profits in the long-term. That’s more like a given. The second thing, as
pointed above, is that business solutions are needed for certain social
problems, but they need to be vetted. While in the short-term they may need
nudges and incentives, in the long-term, businesses must never hold the upper
hand when it comes to solving social problems.
A social standpoint: Thus, while this
episode also exemplifies the need for and an endeavor to provide a business
solution to social issues, it is also a reminder of the enormous social
challenge that lies ahead globally. Especially in terms of the physical
infrastructure that needs to be developed to ensure connectivity and in terms
of providing balanced education to entrust users with making the ‘right choices’,
even if services like Free Basics exist.
A political standpoint: While this
debate illustrates how the Internet is subject to politics when it comes to
deciding who gets to write its rules, there’s clear politics at play in terms
of designating owners, users and regulators of the Internet because it is
today, more than just a tool that promises power and profits.
But
the biggest takeaway is also the ever so over powering reach of the private
sector when it comes the audacity of private players to not just participate
but lead in matters that were until now unquestionably believed to be
exclusively under the purview of the state. Thus then, is this another manifestation of the post-national?
While
Free Basics doesn’t seem to be the right move ahead, the programme must not be dismissed without notice and
consideration, for it is only through debates and revisions that will pertinent
solutions to such problems be invented or discovered. While a public private
partnership solution may be best, one may have to remain very wary of that morphing
into a private public partnership solution, or solely a private one.